Last updated: September 15, 2026
This Refund Policy applies to Axovira Technologies services including consulting, design, development, support and digital product delivery.
Project Payments
Payments are usually milestone-based. Each approved milestone covers planning, design, development, management, resources and time already allocated to the project.
Refund Eligibility
Refunds may be considered only for unstarted work or duplicate payments. Work already completed, delivered, approved, reviewed, deployed or reserved under an active milestone is generally non-refundable.
Non-Refundable Items
- Domain, hosting, licenses, third-party APIs, payment gateway fees, SMS/email credits and app store charges.
- Consultation, discovery, strategy, UI/UX, documentation or development time already used.
- Emergency fixes, maintenance retainers and custom work prepared specifically for the client.
Cancellation
If a project is cancelled, pending dues for completed work must be cleared. Any eligible unused balance is reviewed against the approved scope and timeline.
Contact
For refund questions, contact hello@axovira.in with invoice number and project details.